Shipping and Returns Policy
At Mr Vitamin Store, we want your order to arrive quickly and to be something you're happy with. Here's everything you need to know about how we ship, and what to do if something isn't right.
Shipping
Order processing
Orders are processed within 1–2 business days, Monday through Friday, excluding holidays. Orders placed after 2:00 PM CT or over the weekend begin processing the next business day.
Shipping rates
Shipping is calculated at checkout based on the weight of your order and your delivery address. You'll see your exact shipping cost before you complete your purchase — no surprises.
Delivery times
Once your order ships, standard delivery typically takes 3–5 business days, depending on your location. Delivery estimates are not guaranteed, as transit times are determined by the carrier.
Where we ship
We ship to all 50 U.S. states.
Tracking your order
As soon as your order ships, we'll email you a tracking number. You can also view tracking anytime by signing in to your account and visiting your order history.
Local pickup
Prefer to pick your order up? Select Local Pickup at checkout and we'll have it ready at our store, usually within 1 business day. We'll email you as soon as it's ready. Please bring your order confirmation with you.
Incorrect addresses
Please double-check your shipping address at checkout. We're not able to reroute or refund packages that are undeliverable or lost because of an incorrect address, though we'll do our best to help.
Returns & Refunds
Our return window
You may return eligible items within 30 days of delivery.
What can be returned
To be eligible for a return, items must be unopened, unused, and in their original packaging, with any seals intact.
What can't be returned
Because supplements, foods, and personal care items are consumable products, we're unable to accept opened or used items for health and safety reasons. This is standard practice across the supplement industry and protects every customer who shops with us. Also non-returnable: clearance/final-sale items, gift cards.
Not sure whether something is right for you? Reach out before you order — our team has been guiding customers through these decisions since 1993, and we're glad to help you get it right the first time.
How to start a return
Contact us or 903-887-8400 with your order number and the item(s) you'd like to return. We'll confirm eligibility and send you return instructions.
Please don't send items back without contacting us first — unauthorized returns may not be accepted.
Return shipping
Customers are responsible for return shipping costs, unless the return is the result of our error — such as a wrong, damaged, or defective item — in which case we'll cover it. We recommend using a trackable shipping method, as we can't be responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 3–5 business days. Depending on your bank or card issuer, it may take a few additional days for the funds to appear on your statement.
Original shipping charges are non-refundable.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order for the product you'd like instead.
In-store returns
Online orders may be returned at our store within the same 30-day window. Just bring the item in its original packaging along with your order confirmation.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery and we'll make it right with a replacement or a full refund — return shipping on us.
Photos of the item and its packaging help us resolve things quickly, so please include those if you can.
Questions?
We're here to help. Contact Us or call 903-887-8400 during business hours.