Shipping & Delivery

How long does it take to get my order?

Orders are typically processed within 1–2 business days. Once your order ships, delivery usually takes 3–5 business days, depending on your location. You'll receive a tracking number by email as soon as your package is on its way.

Where do you ship?

We ship to all 50 U.S. states.

Can I pick up my order instead of having it shipped?

Yes. Select local pickup at checkout and we'll have your order ready at our store — usually within. We'll email you as soon as it's ready to collect. View details about store pick up

Can I visit your store in person?

Absolutely. We've been serving customers in person since 1993, and our team is always happy to talk through your questions face to face. View details about store pick up.

How do I track my order?

As soon as your order ships, we'll email you a tracking link. If you have an account, you can also view tracking anytime under Order History.

What if my order arrives damaged?

We're sorry — let us know within 3 days and we'll make it right with a replacement or refund. Photos of the damaged item and packaging help us resolve it fast.

Returns & Refunds

What is your return policy?

We accept returns of unopened, unused products in their original packaging within 30 days of delivery. Contact us to start a return and we'll walk you through the next steps. View our Shipping and Return Policy.

Can I return a product I've already opened?

Because supplements and personal care items are consumable products, we generally can't accept opened items for health and safety reasons. That said, if you're unhappy with a purchase, reach out — we'll always do our best to find a fair solution. View our Shipping and Return Policy

How long do refunds take?

Once we receive and inspect your return, refunds are issued to your original payment method within 3–5 business days. Depending on your bank, it may take a few extra days to appear on your statement. View our Shipping and Return Policy

Who pays for return shipping?

If we made a mistake — wrong item, damaged product — we cover return shipping. For other returns, return shipping is the customer's responsibility. View our Shipping and Return Policy

Can I exchange an item?

Yes. The fastest way is to return the original item for a refund and place a new order for what you'd like instead. View our Shipping and Return Policy

Can I return an online order to your store?

Yes — in-store returns are welcome within our standard return window. Just bring your order confirmation with you. View our Shipping and Return Policy

Support

Are your products authentic?

Yes. We're an authorized retailer for every brand we carry, sourcing directly from the manufacturers and their approved distributors — so what you order is exactly what the brand intended.

Not sure which supplement is right for you?

That's what we're here for. We've been guiding people through these decisions since 1993 — give us a call or send us a message, and a real person will help you figure out what fits your goals.


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